Website Maintenance Services

WordPress Website Maintenance

As a professional service business we understand that supporting our Client’s website after the final delivery is just as important as the initial project.  Maintaining and updating your website is no different than the maintenance required for any business environment. We want to ensure that your website is successful in the long run, and to help you to protect your valuable investment, we also provide 24/7 Monitored Security.

WordPress Support Services

We provide WordPress Maintenance and Update Services for:

  1. Websites designed built by RBM and under a maintenance contract
  2. WordPress Website clients who need maintenance and support services
  3. WordPress Website clients who need periodic assistance with content updates

STANDARD INFORMATIONAL WEB MAINTENANCE

  • $55 / month – maintenance and updates only
  • $65 / month – with 1 hour dedicated service per month
  • $75 / single service – per hour, no contract

12 MONTH SERVICE CONTRACT / Month-to-month after contract expiration

E-COMMERCE WEBSITE MAINTENANCE

  • $65 – $85 / month – maintenance and updates only
  • $95 – $125* / month – with 1 hour dedicated service per month
  • $125 / single service – 1 hour, no contract

12 MONTH SERVICE CONTRACT / Month-to-month after contract expiration

REQUEST WEB MAINTENANCE SERVICES
Let RBM handle your monthly maintenance needs.

MAINTENANCE SERVICES INCLUDE:

  1. Content & Database Backup
  2. Link & Navigation Button Fixes
  3. Application and Plugin Updates
  4. Security Monitoring & Patch Updates
  5. Web Browser Compatibility Fixes
  6. Site Review Report
  7. 60 Minutes of Customer Support
  1. SYSTEM BACK-UP

Monthly back-up of content and database information for site restoration should your site become compromised. Monthly back-up files are stored on a secure Cloud Server. Site Restoration services are additional to maintenance fees.

  1. LINK FIXES

Monthly review of navigation and link functionality to ensure the site links are connected and in working order. Does not include monitoring of all pages of the site – please contact Designer for known issues.

  1. FEATURES & FUNCTIONALITY UPDATES

Monitoring and maintenance of your website’s applications and plug-ins, and installation of required updates as they become available in real time.

  1. PLATFORM & SECURITY UPDATES

24 / 7 Monitoring and maintenance of your website’s application platform and security updates and patches installed as they become available.

  1. WEB BROWSER COMPATIBILITY

Monitoring of your website monthly across the five major web browsers, identifying problems caused by regular server updates and finding solutions* for them in real time. *Due to constant browser code revisions we cannot guarantee 100% compatibility at any or all time.

  1. SITE REVIEW & REPORT

Monthly analysis of the site’s overall performance and suggestions for new functions and features that may further improve your traffic, sales and customer satisfaction.

  1. CUSTOMER SUPPORT – UP TO 60 MINUTES / MONTH

Customer support services include up to 60 minutes per month for site services, including; providing instruction per phone, or email, requested text changes, minor additions of photos, pricing changes, time changes, holiday notices, slight adjustments, etc**. Minimum task = 15 minutes (equal to 4 minimum tasks per month).

General Terms Of Service

TERMS & CONDITIONS – Contract shall supersede

Monthly Maintenance services are invoiced at the beginning of the service period and are due upon receipt, and no-later than 7 days after. Any disruption or non-payment of services over a 30 day period may cause the cancellation of further maintenance, updates and back-up services. A $30 late fee will be applied to late payments for rescheduling services.

Maintenance Service fees are based on the type of website, and subject to change.

**Maintenance Services do not include major additions / revisions to the site – such as the addition or removal of pages, design or theme changes, etc., and do not include SEO services. Revisions, additions, or changes to the site requested beyond 60 minutes (within the month) will be billed by the hour. Payment will be provided in advance of any work done to live sites.

Requests for changes to the site including the addition or removal of pages and navigation changes, addition or revisions to plugins or applications, theme or layout adjustments or customizations, or any work requiring more than 60 minutes of concentrated time will be billed as a separate project.

Requests for graphic design services or design of elements to be added to the site, will be billed as a separate project and payment will be made prior to installation on a live site. All costs in connection with restoring a site are to be paid by the Client.

Maintenance services do not include site fixes due to the Client or assigns attempt(s) to make changes, nor due to any third-party interactions, browsers changes, or services provided by the hosting service provider.

The Client will be billed for the paid renewals of any web applications, extensions, or plugins required for the proper function of the site as designed, plus any additional support services and /or developer fees necessary for the upkeep and maintenance. These are outside of maintenance services provided by RBM.

All work provided by Real Brand Marketing is subject to the Terms and Conditions, and Web Design Service Terms as published on our website.

SERVICE TERM & CANCELLATION 

Maintenance services are provided on a 12 month contract period. You may cancel at any time during the contract period with payment in full of the balance owed on the contract amount. After the initial 12 month period, services are provided month-to month, and you may cancel with a 30 day notice. No discounts will be provided for partial month cancellations.

LIABILTY – See Contract and Web Design Service Terms