Web Maintenance

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Website Maintenance

As a professional service business we understand that supporting our Client’s website after the final delivery is just as important as the initial project.  Maintaining and updating your website is no different than the maintenance required for any business environment. We want to ensure that your website is successful in the long run, and to help you to protect your valuable investment, we also provide 24/7 Monitored Security.

WordPress Support Services

We provide WordPress Maintenance and Support Services for:

  1. Websites clients of RBM under a maintenance contract
  2. WordPress Website owners who need maintenance and support services
  3. WordPress Website owners who need periodic assistance with content updates

Standard Informational Websites

  • $75 / month – maintenance and updates only
  • $145 / month – with 1 hour dedicated service per month
  • $110 / single service – 1 hour service, no contract

12 MONTH SERVICE CONTRACT / Month-to-month after contract expiration

Ecommerce Websites

  • $150 / month – maintenance and updates only
  • $225 – $300* / month – with 2 hours dedicated service per month
  • $145 / single service – 1 hour service, no contract

12 MONTH SERVICE CONTRACT / Month-to-month after contract expiration

Web Maintenance Services

We provide web Maintenance and Security Monitoring services, providing 24/7 monitoring for theme and application updatesand security patches in real time as they become available, including browser compatibility fixes, link repairs, and site back-ups after each update to a secure Cloud server. Services include up to 60 minutes of customer support per service period. Maintenance services are billed on a monthly basis, with payment plans based upon your site requirements, and keep your site running smoothly across  the major browsers.

Why Maintenance is Vital to your WordPress Website

WordPress itself is a fast-moving platform, and new features are added and regularly improved. If the WordPress Core is not up to date, your website gradually becomes less secure and stable, and will not be performing at the level it should be. Not only can this cause a poor experience for your visitors, it can have a negative impact on search engine rankings.

WordPress releases an update an average of every 30-60 days. Updates are typically to fix bugs and a variety of security issues.Plugins can have updates released several times per month.

Updates also add new features and functionality that can improve the overall design and performance of your site. The main components that need to be updated regularly are the WordPress core, themes, plugins, and other software that powers your site so that everything continues to run smoothly.

Plugins are independent pieces of software designed by various developers outside of WordPress. When WordPress releases updates to it’s core software, it’s the developer’s responsibility to keep their plugins up-to-date. Once installed, it’s important to continue updating the plugin as developer’s make updates for compatibility with WordPress.

Although it is possible to perform the updates yourself, doing it properly is quite time consuming and risky. It’s important to have updates performed regularly by a professional developer who knows what they’re doing and can monitor and tackle any issues that may arise from the update. Software updates usually go smoothly, but occasionally they conflict with each other and can trigger malfunctions that can cause a poor experience for your visitors, or worse yet bring your site down entirely.

Another reason why it’s important to perform consistent WordPress maintenance is to prevent possible security breaches. When updates are installed, there are changes to your files making your site less vulnerable to hacker attacks. Part of the maintenance process is to provide consistent backups of your site. Backups are also performed before updates are made. Any CMS (Content Management System) based website is vulnerable to hacker attacks. Keeping your WordPress website core, plugins and themes up-to-date will prevent your website from being vulnerable to malware infections and outside attacks.

The actual code of your browsers in which your website can be viewed are also always changing, which can cause site malfunctions. It’s important to minimaly verify that your website is working across all of major browsers and make adjustments as necessary.

Maintenance and Support Services

WordPress itself is a fast-moving platform, and new features are added and regularly improved. Updates are provided in real time as they become available.

Themes are the framework that make your site look and act the way it does. Like the WordPress Core, Themes are frequently improved and updated for security and performance. Using an out of date theme limits the function, security, and form of your web presence.

Plugins are the tools that can be added to your WordPress site to add features and increase its functionality. There are many different plugins available to help you do everything from creating forms to adding visual effects. Plugins are created by different authors and regularly updated. If the author updates your plugins, but they are not installed on your website, you could be missing out on enhanced features or causing security issues and malfunctions on your website.

The WordPress platform is stable, but that does not mean it is invincible. In the event that your website is hacked or goes down for some reason, having a backup off-site (on a remote server) can save you from the devastating effects of having to start from scratch. Offsite backups of your website should often be done, especially as you post more and more fresh content.

Security is not something taken lightly by WordPress, however, even as the platform is strengthened; malicious individuals will explore new ways to overcome them. One thing most website owners don’t know is that Google and other search engines will actually blacklist a malware infected website, leaving it virtually invisible search traffic. Why?

Because a hacked website is a security risk to their users, and to other websites. It allows for the spread and escalation of malware attacks on other websites, and even attacks against national targets and infrastructure. Ensuring that your security is up to date and at its best is certainly something that should be taken seriously.

Understanding the vulnerabilities and taking the necessary precautions is vital to the protection of your website and possibly the reputation of your brand.

When people on a website come across issues such as dead links, it may send a message to your visitors that you do not care enough to take care of your site, and that you likely take care of other business matters, including your customers. Checking your links regularly helps to ensure that your visitors can easily navigate your site, and won’t get frustrated and run away to your competitors.

Dead links can also hurt you with search engine rankings. When search engines run across multiple broken links on your site, they may get the impression that your site is poorly maintained and likely out of date, and therefore not worthy of recommending to their users.

Though it may seem harmless, having several of plugins on your WordPress site that are inactive, not being use, or depracted (outdated and unsupported) by WordPress.org should be avoided.

Maybe at one point you needed that calendar plugin but now use a different one, leaving that old one can be confusing at best and cause problems with your site’s speed and function. Going through your plugins and eliminating them is a wise maintenance move for a smooth operation.

A blog on your WordPress site can be an exceptional method of generating traffic and building your brand image. Comments on your blogs can also be a great value to provide additional information and generate discussion on topics important to your visitors. Unfortunately, like email, comment postings can be used as a vehicle for spamming. If the comments are visible to other visitors, your reputation can quickly go south. Spending the time to clear out those spammy comments will keep your visitors happy and engaged.

We monitor your the website across all of major web browsers, identifying the problems caused by regular server updates and apply solutions (as possible) for them in real time.

Maintenance service exclusions:

  • Design or content changes to the Website, or any theme, plugin or application
  • Third Party services – such as domain(s), hosting, ssl certificates, etc.

Additional Paid Services: Additional services are assessed as indiviual assignments, and billed prior to service commencement.

  • Content additions, revisions, changes, uploads, installation and styling.
  • Plugins installed and configured to provide additional features and functions.
  • Custom graphics such as banners, slides, ads, or photos, designed, sized and uploaded.

E-Commerce Maintenance Additions: (Assesed on a per project basis)

  • Product Installation
  • Description Revisions
  • Variations & Swatches Additions
  • Seasonal, Holiday or Sale Slideshows & Banners
  • Page Content Updates

See additional Terms & Conditions.