Frequently Asked Questions

RBM has compiled our most frequently asked questions for our products and services. If you have other questions please use our Contact Form and let us know how we can help.

Site Services

We strive to ensure that every order is produced to the highest standards. Unfortunately from time to time errors may occur, but rest assured that we stand behind our product and will work with you to resolve any issue quickly and efficiently.

Please login to open a quality assurance ticket for one of your completed orders.

You must submit a ticket within six (6) business days of receiving your order. Once you have contacted us, we will then have five (5) business days to determine if a reprint or refund is appropriate, or to advise you that more information is needed to process your inquiry. If you do not contact us within this time frame we will assume that your job was satisfactory upon receipt and will be under no obligation to provide a refund or reprint.

If your product isn’t as approved by you, or we have made a design or print error, we will have your project re-printed at our expense. Custom printed materials have no market value and therefore no monetary refund will be made.

We do not provide guarantees for delivery dates or times. So please submit your project with proper time allowances.

Design Services

Our in-house designers have over 10 years of real-life experience working with customers just like you, and work within colloboration with each other. So you don’t just get one designer – but many, all offering their professional insight and imagination to your project.

If you are unhappy with our designs, the final bill is on us. However, use of any designs provided to you may not be used, and would be considered Copyright infringement. Limitations and restrictions apply.

See additional Terms & Conditions.

Every product in the Shop provides for design fees and up to 3 review and revsion periods. If you need more design time to make up your mind, we can send an e-invoice for another round of revisions. The cost is dependent upon the product you selected. Print design revisions are billed at $10 each after the first 3 review periods.

Print Products

In the Shop, select the print product of your choice. Fill out or select each option in order (from top to bottom) and click the ‘Add To Cart’ button. If you change your mind about an option, click on the undo icon at the right, and choose a different option. If you want to clear all of the options use the undo icon at the top of your browser tab.

In the Description area below the product picture is a Custom Design tab. Fill out all sections of the Customization Form and click SUBMIT.

To order print service for your own design, go to the Shop and select the product. Under the Design Options select ‘ I will upload my own design’, and the file uploader will appear for your design file. (Note: There may be a minimal handling fee for  manually reviewing your files before we send it to the Printer.) Upload your .jpg or .png file (no larger than 64m).

Finish filing out the options you want for your design and click the ‘Add To Cart’ button. You will be able to see your file(s) before you pay for your item.

If you have selected options that you have not provided files for, you will receive an email message requesting additional files. (Special finishes often require ‘masks’ for placing spot gloss, foiling, etc.)

If your files do not meet the standards of the print service, we will email you about changes you need to make.

The timeline for processing submitted orders starts with 24 hours after our receipt, within operation hours prior to 2pm (PST) Monday through Friday, and prior to 12pm on Saturdays. Submittals after closing time will be processed the following business day.

For custom designs we attempt to get a design proof to you within 24 hours of submittal. Some projects may take up to 48-72 hours depending upon design requirements.

If you have not yet received a proof via email, please check your Spam folder prior to contacting us.

Normally it takes about 7 – 10 days after we submit your design files for the Printer to send out the finished products out to you. Most orders are delivered via USPS or UPS Ground and take a certain amount of delivery time (usually 1 – 4 days) to get to you.

RBM has no control over the printing time or delivery method. We suggest that you make your orders no less than 14 business days prior to needing them, and allow up to 20 days for special orders.

We do not ship to P.O. Boxes. You must have a physical address that matches your billing address, and / or a USPS Verified address.

Website Design

Select Web Design in the Shop menu.  Click the ‘Add To Cart’ button to add your account set-up. Full fill out the Web Design Questionnaire and click the Submit button.

Pay for the Web Design account set-up in the Cart, and we will contact you with any additonal questions via email, and / or after a review of your submitted information send you a comprehensive, outlined proposal for your web design, along with links to 1 – 3 theme styling options selected to suit your business needs and goals.

You are required to provide all information necessary to complete your website. This includes logo files, stock photos, business or portfolio photos, other photgraphy or artwork for the site, content (edited, final version text), social media and other links required, and any other information required to complete your site as you have requested.

If you would like RBM to provide items such as professional stock photography, graphic illustrations, or research and development for content, the cost will be added to the total price of the website.

E-commerce sites require hi-resolution, sqaure photos (not less than 600px x 600px) of each item to be sold, each variation, a short and long descrition of each item, and the sizes, dimensions and weights required for shipping.

We install only the first 10 sale items into the site, and will teach you how to install and change items. If you would like all of your items installed, the cost will added to the price of the website.

Websites are billed in two to three payments, depending upon the requirements, with the first deposit due upon commencement. The deposit is non-refundable. All invoices are due and payable within 7 days of receipt. Your project may be placed on hold for late or non-payment.

All projects are designed and developed on a timeline – which we make every attempt to adhere too. It is important that you provide all information on a timely basis so as not to delay the project.

See additional Terms & Conditions.

We provide web Maintenance Services, providing 24/7 security monitoring for theme and application updates  in real time as they become available, security patches, browser compatibility fixes, link repairs, and site back-ups after each update to a secure Cloud server. Services include up to 60 minutes of customer support per service period. Maintenance services are billed on a monthly basis, with payment plans based upon your site requirements, and keep your site running smoothly across  the major browsers.